Luke Fuller joined MAHA UK during the heart of the COVID-19 pandemic, which could’ve been a daunting task with working-from-home imposed and face-to-face meetings only allowed on a strict case-by-case basis.
However, there were no sign of nerves when he met When’sMyMOT?’s Tim Martin for the first-time, with the expanding MOT centre needing a full class 4/7 MOT ATL lane and later a MA STAR 3.5.
These were required to cater the growing number of Transit vans and other repair work that When’sMyMOT? conducts.
Cambridgeshire, 17th October 2022 Based in Bodmin, Cornwall, When’sMyMOT? is located in Luke’s ‘patch’, so when Tim sent the enquiry into MAHA UK’s sales office in November 2020, it was his turn to shine! While MAHA UK’s workshop equipment specialist, Louis Tunmore, supported him on a visit to an existing customer to demonstrate the workings and capabilities of a working MAHA UK MOT lane, Luke was Tim’s regular point of contact.
Tim said: “Luke had only just joined MAHA UK, but he wasn’t nervous, nor did he shy away from the job at hand. He explained that he was new to the industry and his knowledge of the company’s workshop equipment portfolio was growing.
“Once the order was confirmed, he kept me updated as to the progress of the order – when it was ready for delivery or on its way – then we’d exchange text messages, or he’d call me to ask how the installation was going, or if I had any queries about using the equipment. If he was working for me, I’d be very happy! 10 out of 10!”
Great team effort
Luke wasn’t the only MAHA professional who impressed Tim; Noel, one of MAHA UK’s experienced engineers, completed both installations and “offered top-class service”.
Tim added: “Noel was obliging and eager to help out. He spent quality time with the staff by training them on-site, and he's always on the end of the phone if we need him. MAHA UK’s aftersales and service departments are top-class and always go an extra length to help out.”
“We found MAHA UK online”
A quick online search of ‘class 7 MOT equipment’ took Tim to the MAHA UK website, and with a scroll through the product specification and images, he thought the equipment “looked like quality kit” so an enquiry was sent, and a response came within minutes and “the rest, as they say, is history!”
After learning of Tim’s additional requirements, the MA STAR 3.5 was also recommended to accompany the newly fitted MAHA UK MOT lane. The lift, also available in 5.5 and 6.5 models to handle different weights, is made from strong and stable torsion-resistant columns of rolled H-section steel. Thanks to its spindle nut package with self-locking thread, patent-pending ‘giraffe’ nut breakage detection and motor brake, along with its straightforward plug and play LED interface, the MA STAR 3.5 is simple but effective.
There are two different types available – symmetrical and asymmetrical – with the former offering identical lengths of telescopic arms, while the latter can be altered accordingly.
If the bulk of the vehicle’s weight is central, the symmetrical MA STAR 3.5 is the best option, so each of the columns can handle the weight in equal measure; however, if the weight is more sporadic, the asymmetrical variant is probably optimum. With the type of vehicles coming through the workshop doors, Tim plumped for the symmetrical version of the MA STAR 3.5.
Boost in productivity and efficiency
The installation of the MA STAR 3.5, along with the complete class 7 ATL lane, has already triggered a surge in business with turnover increasing by a staggering 40% and 50% – Tim explained how: “With the addition of another lane, we’ve gone from being able to test 16 vehicles to 24. Most days, the lanes are fully booked up. Another advantage is that the MAHA UK lane is quicker than the other two.”
With When’sMyMOT? recently acquiring another garage, there is potential for the relationship between itself and MAHA UK to blossom even brighter in the near future.
For more information about the MAHA UK two-post lift series, go to https://www.maha.co.uk/en/products/lifting-technology/two-post-lift~t2410